We pride ourselves on our customer service: we strive to fill orders as soon as they are received. ~Staff @ Apples to Oranges Yarn Shop
We proudly offer a price matching guarantee on all regularly priced yarns from other online retailers. Simply contact us with a link to the product you want price matched and we will discount your final cart total for checkout. Yes, it’s that easy!
We will ship your order within three business days (exceptions where noted) via the ever-reliable U.S. Post Office.
To destinations in the United States:
First Class = $4.95 (3-5 day delivery average)
Priority Mail = $9.50 (guaranteed in 3 days or less)
**Orders over $50 can add insurance for $2.50
To destinations in Canada:
Most orders = $23.50
To international destinations:
For international orders please call -or- email the shop to discuss order details and shipping rates as the prices vary based on location and size of the order (NOTE: all payments must be completed via PayPal)
We will send you a note when your package is shipped. If you don’t receive your package within 7 business days (14 days in Canada, 21 internationally), please reply to the email that confirmed your purchase or send us a note by using the “contact” button on this site.
We want you to be happy you visited Apples to Oranges. If you are unsatisfied with your purchase, you may return it within 60 days for a refund. (We also reserve the right to refuse service).
As always, we welcome your comments and suggestions. Please reply to the email that confirmed your purchase or send us a note by using the “contact” button on this site.
If for any reason you do not want to keep an item you have purchased, you may return any unused, unopened, undamaged item within 60 days of receiving your order for a refund of the item’s purchase price. Only merchandise that is returned in its original or sellable condition will be credited to your account. Please contact us for further information regarding merchandise returns.
Defective or damaged or missing items:
If any of the items from your order are missing, broken, or damaged when your package arrives, please contact us for assistance within 2 business days of delivery by calling (503) 874-4901 or by sending an email containing your name, order number and a description of the problem to firstname.lastname@example.org. If you receive a defective or damaged item we will send you a replacement or issue you a full refund after we have received the product back in our warehouse.
How to Return an Item:
Please contact us M-S 9am-5pm PST at:
Phone: (503) 874-4901
Customer will be responsible for shipping costs for all other returns. When emailing us about your order, please place your order number in the subject heading. UPS is our preferred carrier for sending back returns as they provide tracking services. Apples to Oranges is not responsible for items lost or damaged in transit.
Crediting your refund:
Once we have received and processed your return, we will send you an email stating the amount we are crediting your credit card. We will process your return within 3 business days. It may take up to two credit card statements for your credit to appear. Please let us know if you every have any problems or concerns about our policies. We appreciate your feedback.
How long does my refund take?
Once we have received and processed your return, we will send you an email stating the amount we are crediting your credit card. Please allow 3 business days for us to process your return. It may take up to two credit card statements for your credit to appear.